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Refund

Request a refund
If your flight was cancelled, you may be entitled to a refund. Bear in mind that conditions vary, depending on who cancelled the flight (you or the airline). Did you book via a travel agent? Please contact them directly.

If the airline cancelled your flight, you can request a refund in the form of a voucher or cash. If you cancelled the flight yourself, you can only opt for a voucher. You can request a cash refund even if you already received a travel voucher. Please note that if you already received a voucher, it will not be valid anymore.
Review all conditions
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A travel voucher is worth more
Opting for a voucher helps us, but benefits you too. If you pay with a voucher before 31 October 2020, you could profit from a bonus up to 15%.
More perks of the travel voucher
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You can use the voucher to purchase a new ticket or extra options.

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You can exchange the voucher for cash if you haven’t used it within 12 months.

Due to the high volume of requests, it can take multiple weeks to process it and get back to you via e-mail. We prioritise based on travel dates. Please note that you can only request a refund in the form of a voucher or cash.