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Refund

Request a refund
If your flight was cancelled, you may be entitled to a refund. Bear in mind that conditions vary, depending on who cancelled the flight (you or the airline) and when it was done.

If the airline cancelled your flight on or after 15 May 2020, you can request a refund in the form of a voucher or cash. If it was done before then, or if you cancelled the flight yourself, you can only opt for a voucher.
Review all conditions
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A travel voucher is worth more
Opting for a voucher helps us, but benefits you too. If you pay with a voucher before 30 September 2020, you’ll profit from a 15% bonus.
More perks of the travel voucher
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You can use the voucher to purchase a new ticket or extra options.

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You can exchange the voucher for cash if you haven’t used it within 12 months.

Please don’t apply for a cash refund if you’ve already requested a voucher. The request will be denied. Due to double inquiries, it might take longer before we’re able to send you the voucher.